Applaudify Refund Policy
Last Updated: 2024/09/26
1. Overview
At Applaudify, we strive to ensure our customers are fully satisfied with our testimonial management and display service. This refund policy outlines the terms and conditions under which refunds may be issued for our product.
2. Eligibility for Refunds
2.1. Refund requests will be considered for the following circumstances:
- Service unavailability due to technical issues on our end
- Billing errors or duplicate charges
- Cancellation of service within the trial period (if applicable)
- Inability to access core features of the service
2.2. Refund requests may not be approved in cases of:
- Misuse of the service
- Violation of our Terms of Service
- Cancellation after an extended period of use
- Dissatisfaction with service features that were clearly described prior to purchase
3. Refund Process
3.1. To request a refund, customers must contact our support team via email at [email protected].
3.2. All refund requests must include:
- Account holder's name
- Email address associated with the account
- Reason for the refund request
- Any relevant documentation or screenshots
3.3. Upon receipt of a refund request, our team will review the case and respond within 2 business days.
3.4. If a refund is approved, the amount will be credited back to the original payment method within 7 business days from the date of approval.
4. Partial Refunds
4.1. In some cases, we may offer partial refunds based on the nature of the issue and the duration of service usage.
4.2. Partial refunds will be calculated on a pro-rata basis, considering the unused portion of the service period.
5. Non-Refundable Items
5.1. Certain charges are non-refundable, including but not limited to:
- Setup fees
- Custom development or integration costs
- Third-party service fees
6. Cancellation of Service
6.1. Customers may cancel their subscription at any time through their account settings or by contacting our support team.
6.2. Cancellation will take effect at the end of the current billing cycle.
6.3. No refunds will be issued for the remaining days in the billing cycle after cancellation.
7. Changes to This Policy
7.1. Applaudify reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.
7.2. Customers will be notified of significant changes to this policy via email or through our service interface.
8. Contact Information
For any questions or concerns regarding this refund policy, please contact us at:
Email: [email protected]
Address: Georgia, Tbilisi city, Chugureti district, Mikheil Tsinamsavrishvili street, N 52, attic